1. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding agreement under applicable law to use our Services.
By using the Services, you represent and warrant that:
- You are legally competent to enter into contracts.
- The information provided by you is accurate and complete.
- You will comply with all applicable laws and regulations.
2. Account Registration
To access certain Services, you may be required to create an account.
You agree to:
- Provide accurate and current information.
- Maintain the confidentiality of your account credentials.
- Be responsible for all activities conducted through your account.
- Notify Arbana immediately of any unauthorized use of your account.
Arbana reserves the right to suspend or terminate accounts that contain false information or violate these Terms.
3. Services
Arbana operates a quick-commerce and hyperlocal delivery platform that may facilitate:
- Grocery delivery
- Food and beverage delivery
- Household essentials delivery
- Pharmacy and healthcare product delivery (where legally permitted)
- Pickup services
- Marketplace and partner store services
Availability of products, stores, services, delivery areas, and delivery times may vary.
4. Orders and Acceptance
All orders placed through the Platform are subject to
- Product availability
- Delivery feasibility
- Verification by Arbana or partner merchants
Arbana reserves the right to:
- Accept or reject any order.
- Cancel orders due to pricing errors, stock issues, suspected fraud, or operational reasons.
- Limit quantities purchased by a customer.
Order confirmation does not guarantee product availability until the order is processed.
5. Pricing and Payments
- Prices displayed on the Platform are subject to change without prior notice.
- Applicable taxes, delivery fees, handling charges, and convenience fees may be charged separately.
- Payments may be made through approved payment methods available on the Platform.
In case of pricing errors, Arbana reserves the right to cancel or modify affected orders.
6. Delivery
Arbana will make reasonable efforts to deliver orders within estimated delivery times.
However:
- Delivery times are estimates only.
- Delays may occur due to weather, traffic, operational constraints, strikes, technical failures, or circumstances beyond our control.
- Arbana shall not be liable for delays beyond its reasonable control.
Customers must ensure accurate delivery information is provided.
7. Cancellation and Refunds
Customers may cancel orders in accordance with Arbana's Cancellation and Refund Policy.
Refunds, if approved, will be processed through the original payment method or another approved method.
Arbana reserves the right to refuse refund requests in cases involving misuse, abuse, or fraudulent activity.
8. User Conduct
You agree not to:
- Violate any applicable law or regulation
- Use the Services for unlawful purposes.
- Interfere with platform operations.
- Attempt unauthorized access to systems or accounts.
- Upload harmful software, viruses, or malicious code.
- Engage in abusive, threatening, defamatory, or fraudulent conduct.
- Misuse promotional offers, discounts, referral programs, or loyalty benefits.
Arbana may suspend or terminate accounts engaging in prohibited activities.
9. Product Information
We strive to ensure that product descriptions, pricing, images, and availability are accurate.
However:
- Product images may be for illustrative purposes only.
- Actual packaging, labeling, and appearance may differ.
- Arbana does not guarantee that all information is error-free.
Customers should review product labels and manufacturer instructions before use.
10. Promotions and Offers
Promotional offers, discounts, coupons, cashback programs, and referral schemes may be subject to separate terms.
Arbana reserves the right to:
- Modify or withdraw promotions at any time.
- Disqualify users involved in abuse or manipulation of promotional programs.
- Recover improperly obtained promotional benefits.
11. Intellectual Property
All content available through the Platform, including:
- Logos
- Trademarks
- Graphics
- Software
- Designs
- Text
- Images
is owned by or licensed to Arbana and is protected by applicable intellectual property laws.
Users may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.
12. Third-Party Services
The Platform may contain links to third-party websites, products, or services.
Arbana does not control and is not responsible for:
- Third-party content
- Third-party policies
- Third-party services
Your interactions with third parties are solely between you and the respective third party.
13. Limitation of Liability
To the maximum extent permitted by law:
Arbana, its directors, employees, affiliates, partners, and service providers shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruption
- Loss of data
- Delivery delays
- Product defects attributable to manufacturers
- Actions of third-party merchants or service providers
The Services are provided on an "as is" and "as available" basis.
14. Indemnification
You agree to indemnify and hold harmless Arbana, its directors, officers, employees, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses arising out of:
- Your use of the Services.
- Violation of these Terms.
- Violation of applicable laws.
- Infringement of third-party rights.
15. Suspension and Termination
Arbana may suspend, restrict, or terminate access to the Services without prior notice if:
- These Terms are violated.
- Fraudulent activity is suspected.
- Required by law.
- Necessary to protect the Platform or other users.
16. Privacy
Your use of the Services is also governed by Arbana's Privacy Policy, which forms an integral part of these Terms.
17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
18. Changes to Terms
Arbana reserves the right to modify these Terms at any time.
Updated Terms will be posted on the Platform with the revised effective date.
Continued use of the Services after such changes constitutes acceptance of the revised Terms.