1. Applicability and Scope
This Privacy Policy applies to all users of Arbana's Services, including customers, delivery partners, merchant partners, website visitors, and mobile application users.
This Policy describes:
- The information we collect from you.
- How we use and protect that information.
- How we share information with third parties.
- Your rights regarding your information.
This Policy does not apply to third-party websites, applications, or services that may be linked through our Services. We encourage you to review their privacy policies separately.
2. Information We Collect
We may collect the following categories of information:
Information You Provide
- Personal Information
- Account Information
- Transaction Information
- Communications
- Images and Videos
Information Collected Automatically
- Device Information
- Usage Information
- Location Information
- Cookies and Similar Technologies
Information from Third Parties
- Social media platforms
- Merchant partners
- Payment service providers
- Marketing partners
- Analytics providers
3. How We Use Your Information
We use your information for the following purposes:
- Creating and managing your account
- Processing orders and deliveries
- Facilitating payments and refunds
- Providing customer support
- Communicating order updates and service notifications
- Personalizing recommendations and offers
- Improving products, services, and user experience
- Conducting research, analytics, and business intelligence
- Preventing fraud, abuse, and unauthorized activities
- Verifying identity and maintaining platform security
- Complying with legal and regulatory obligations
- Marketing, advertising, and promotional activities (where permitted by law)
We may also use aggregated or anonymized information for business and analytical purposes.
4. How We Share Information
We may share your information with:
Delivery Partners
To facilitate order pickup and delivery.
Merchant and Store Partners
To process and fulfil your orders.
Service Providers
Including:
- Payment processors
- Cloud hosting providers
- Technology vendors
- Customer support providers
- Analytics and marketing partners
Legal Authorities
Where required by applicable laws, regulations, court orders, government requests, or law enforcement agencies.
Corporate Transactions
In connection with mergers, acquisitions, restructuring, financing, or sale of business assets.We do not sell your personal information to third parties.
5. Marketing and Advertising
We may send promotional communications through:
- SMS
- Push notifications
- Phone calls
You may opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions.
We may also display personalized advertisements based on your interests, preferences, and interactions with our Services.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Prevent fraud and misuse
Even after account deletion, certain information may be retained where required by applicable law.
7. Account Access and Deletion
You may:
- Access your account information
- Update personal details
- Modify preferences
- Request account deletion
Upon receiving a valid deletion request, we will delete or anonymize your information, subject to legal, regulatory, security, and operational requirements.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no internet-based service or electronic storage method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
9. Children's Privacy
Our Services are intended only for individuals aged 18 years or above, or as otherwise permitted under applicable law.
We do not knowingly collect personal information from children without appropriate consent.
10. Third-Party Links
Our Services may contain links to third-party websites or services. Arbana is not responsible for the privacy practices or content of such third parties.
Users are encouraged to review the privacy policies of those websites before sharing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.
Updated versions will be published on our website and application with a revised "Last Updated" date.
Your continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.